eCU Technologies Develops UPost™ 3.0, Providing a Teller Version Along with More Client Control

UPost 3.0 will allow credit unions to obtain as much information as possible in relation to the online deposit transaction from within the application.  Additionally, UPost 3.0 will create a more robust member experience, offering more avenues for the member to access UPost – also a benefit to the credit union, which can reach a larger percentage of its membership.

“Southland was fortunate to have been selected over four years ago to beta UPost v1.0 with eCU Technologies and, as an early adopter, we were able to help guide the development and customization of the platform – which we have most certainly benefited from in the past four years,” states Melinda Ma, Director of eCommerce at Southland Credit Union.  “When we were once again offered the opportunity to beta v3.0 with eCU, we jumped at the chance to be involved at such an early stage to help give eCU insight about features and tools from the credit union's perspective.  Southland is very proactive about finding efficiencies and having over four years of UPost processing experience now, we feel that both eCU and credit union subscribers can benefit from our findings and observations.”

Listening to client suggestions, some of the top features UPost 3.0 include:

• UPost Teller Application – Many clients suggested a method to allow their members to make deposits over the phone with the call center member service representatives.  eCU Technologies took heed of that suggestion and  built a  Teller Module that will allow access to that module to any member who has the online UPost and has accepted the disclosures.  Additionally, the credit union can grant “teller only” access to members who may not have Home Banking enabled, allowing members to be able to contact the call center at any time during business hours and provide the same information they would online to the member service representative and have the access to the funds instantly.
• As part of the Teller Module, eCU Technologies created a Client-User tracking report so the credit union has an audit trail of what its member service representatives are doing inside the UPost administration piece.
• Many UPost credit unions have been asking for more advanced reporting. eCU Technologies listened by providing a new and enhanced reporting module, adding a number of new reports and enhanced the reports it currently offers.  Credit unions will have more information at their fingertips – including member specific reports.
• eCU Technologies has made it easier for the UPost clients to perform their own maintenance on items such as verbiage and the disclosures by allowing them to update those items through its administrative piece.  When these items are updated, the effect takes place almost instantly without a restart of services.
• eCU Technologies also implemented a queue sorting that has been a request from multiple credit unions.  Put simply, any of the data in a queue can now be sorted by any value: date deposited, member number, date deposit will expire, share ID and so on.
• At its clients’ request, UPost now has a queue that will list “soon-to-expire” deposits so the credit union can contact its members and remind them to send the check.

“We continue to see the value of Southland’s eDeposits in our strategic planning for both deposit and member growth; therefore it's a privilege for Southland to continue to be asked to stay involved in the evolution of UPost,” Ma explains. “While beta testing, we want to ensure that the GUI continues to be intuitive and easily navigated by our members – and with the proposed enhanced back office features, we are confident we'd be able to expand the program and grow our Southland eDeposits user base.”

Ma adds that since eCU Technologies has already completed UPost 3.0’s base code, Southland will be advising on functionality, features, and, most importantly, settlement with Symitar. “We’re excited about UPost’s new proposed efficiencies for both members and our back office,” she says. “And we’re just as excited to provide additional member service with the enhanced Admin Queue.”

“As UPost continues to evolve, we listened to our client’s suggestions and concerns when we began development of this latest version,” says Alan Brunner, COO for eCU Technologies. “Our primary goal with the latest version of UPost was to allow the client more control over their own environment and increase functionality. We think we have achieved these goals with the work we have performed so far. We look forward to Southland beta testing 3.0 this summer and then launching this version in the fall, so our clients can further benefit from this product’s many enhanced features.”

About eCU Technologies, LLC

eCU Technologies, located in Harrisburg, PA, is the Information Technology CUSO for Pennsylvania State Employees Credit Union ($2.5 billion, over 326,000 members). eCU Technologies was created by PSECU to provide credit unions with financial technology solutions, such as its Keystone suite of products that includes in-house or service bureau home banking solutions, UPost online deposit, online lending services, member history conversion, programming and consulting services, and more. (UPost™ and UPost@Home® are registered trademarks of and used here with permission from PSECU.) For more information on eCU Technologies and its Keystone product suite, visit www.ecutechnologies.com.